Ordering Process:

Place your order online and we will dispatch your jewellery piece to you using a next-day delivery courier service with a 1 hour delivery window, with tracking information emailed to you. Your jewellery piece will be sent beautifully gift-wrapped. Along with your jewellery piece you will also receive the filling kit.

The filling kit contains:

• Small plastic funnel
• Metal pin to help push the ashes into the jewellery opening
  
• Depending on the model chosen, a special screwdriver to remove the screw
• Instruction leaflet

We Can Also Fill the Pendant For You:

We understand that some people may be uncomfortable with the thought of filling the jewellery piece themselves. We therefore offer a service to fill it for you by one of our trained jewellery team. If you have chosen this option then you will be sent an ashes collection kit instead.

The ashes collection kit contains:

• Small plastic spoon (we typically need one spoon of ashes for each jewellery piece)
• A labelled bag for the ashes
• Freepost return padded envelope