Binding: Hardcover
Description: " A valuable practical guide for navigating through ICT turbulence and dynamics. A lighthouse for the human side of ICT." Erik van de Loo Director Executive Masters in Change Insead Professor of Organisational Behaviour Insead Business School " The ICT Malaise is a different and thorough point of view on the dysfunctional approach the world has taken to information and technology. In an era of exponential changes where humans are rendered obsolete at the same pace of technology it is fundamental to go back to basics on why we lead and innovate in the first place." Silvio Rugolo VP Global Sales BMC Software Digital Service Operations We hurtle ahead with technology apps and the newest innovation in a world that already demands a constant online presence and availability. You are included if you quickly adapt the newest technology and excluded if you wait too long. Information and communication technology (ICT) service providers suppliers and customers all try to make sense and make the most money out of technology developments and constant innovation with the help of frameworks methodologies best - practice approaches and models. They continuously improve align integrate and optimize but unfortunately do not apply the same drive to safeguarding quality. This book leads the reader along a path of critical thinking reflecting and contemplating while offering alternative ways for service providers customers and suppliers to interact with each other. In addition it encourages them to conduct their business in such a way that customers service providers and suppliers achieve satisfaction. The author implies a different mindset a new way of interacting and a surprising approach to the many frameworks models and methodologies being introduced ceaselessly. While reading this book IT professionals receive practical guidelines for using these newfound methodologies and models to help build and maintain healthy business relations while ensuring quality delivery of products and services. Readers will be surprised by how much more satisfying and less stressful their work environment becomes!
Title: The Ict Malaise A Diagnosis And Cure For The Dysfunctional Information And Communication Technologies Service - Delivery Workflow
Author(s): Fruin Nadine
Publisher: Taylor & Francis Ltd
Barcode: 9780367228569
Pages: 202 Pages, 14 Illustrations, Color
Publication Date: 6/24/2019
Category: Network Management