First off, our customer service is unparalleled in the industry. The Dreampod Sport was designed to be easily set up and operated so even a person with zero experience can get the job done. However, should you ever need support, we have representatives across the globe to help you whenever you need it. We meet you on your schedule, when you need the help most. Not the other way around.

Combining our experience manufacturing and producing float tanks for over a decade, along with our experience running and maintaining our own float centers, the result, we know float tanks! We put all that experience and knowledge into every product we build.

So if you’re ready to enter the incredible world of floating, we hope to join you on your journey with the Dreampod Sport!

Size Chart

Shipping

- Free shipping only applies to U.S. 48 contiguous states.

- We ship within 48 hours after receiving payment.

- Shipping Usually takes 5-8 days, depending on location.

- Outside the 48 contiguous states, shipment is case by case.

- Shipments are curbside. We may offer additional white glove service for large pods.

- We use ABF and UPS for shipping.

• All above is only valid for items that are in stock in our US warehouse.

Return & Refund Policy

- All return and refund customer communication will be handled by the authorized retailer.
- The customer has a 30-day window from the date they received the item to return it for a refund.
- The item must be unused and in the same condition they received it, including the original packaging.
- They must include the receipt or proof of purchase with the return.
- Once we receive the item, we will inspect it and notify you of receipt. We will provide you with an update on the status of your refund after inspecting the item.
- If the return is approved, we will issue you a refund equal to the amount we received from you for this specific item, minus the shipping cost.
- The customer is responsible for covering the cost of shipping when returning the item. Shipping costs are nonrefundable.
- A restocking fee of 20% of the sales will be charged to the client to cover any expenses that cannot be recovered due to the return.

Warranty

Dreampod Floatation Pod Series

Exclusions and Limitations

This limited warranty only applies to the product manufactured by or for Dream Water Ltd. that can be identified by its designation, the “Dreampod Floatation Pod Series”. The limited Warranty does not apply to any (a) Dream Water products and services other than the Product, (b) non-Dreampod hardware product, or (c) software, even if packaged or sold with the Product or embedded in the product. Dream Water Ltd. does not warrant that the operation of the Product will be uninterrupted or error-free. Dream Water Ltd. is not responsible for damage arising from failure to follow instructions relating to the Product’s use. The warranty does not apply to a Product or part of the Product that has been altered or modified (e.g. to alter functionality or capability) by anyone who is not a representative of Dream Water Ltd. , or if the Product has components installed that is not approved by Dream Water Ltd. In addition, this Limited Warranty does not apply: (a) to damage caused by use with non – Dream Water Ltd. approved products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the Product outside permitted or intended uses described by Dream Water Ltd.; or (d) to damage caused by service (including upgrades) performed by anyone who is not a representative of Dream Water Ltd.. This Limited Warranty does not cover the cost of returning the Product to Dream Water Ltd. This is your responsibility.

Warranty coverage:

Dream Water Ltd. warrants the Dreampod Floatation Pod (V2, Vmax, Cabin, Open Pool, Sport, Home Float Flex/Pro/Plus) against defects in materials and workmanship under the normal use for a period of TWO (2) YEARS for all fiberglass material construction, SIX (6) MONTHS for all inflatable PVC material construction, and ONE (1) YEAR for all electronic and mechanical components (Pump, chiller unit, filtration system, computer systems) from the date of retail purchase by the original end-user purchaser (Warranty Period). If a hardware defect arises and a valid claim is received within the Warranty Period, Dream Water Ltd. will either (a) repair the hardware defect at no charge using new or refurbished replacements, or (b) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, at the manufacturer’s discretion. In event of a defect, to the extent permitted by law, these are your sole and exclusive remedies. A replacement part assumes the remaining warranty of the original Product or ninety (90) days from the date of replacement or repair, whichever is longer.